What is the process for planning an event?
Please contact us via telephone or email for general catering information. Once your information is received, including specifics such as event type, location, number of guests, and event date, we can create a custom proposal.
Where do you cater?
We cater events throughout the Southeast. If your event is located elsewhere, we will be happy to discuss the event with you. If our schedule does not allow for us to travel to your location, we will be glad to offer a referral.
What size of events does the Food Truck cater?
We cater events from small family dinner parties to occasions for several hundred guests. Our pre-tax food and beverage minimum is $600. For events that do not meet the $600 minimum, The Willcox offers a Pickup and Delivery menu. When ordering from this menu, please allow 24-hour notice.
Is servingware included in the catering price?
Disposable plates and utensils, paper napkins and trash bins are included in the catering menu prices. Linen, silverware, glassware and plates are available for an additional fee.
Are taxes included in my total?
No. An additional 7 percent sales tax is added to all food and beverage totals.
Are services charges included in either my proposal or final bill?
If service is required, a 20 percent service charge and 7 percent sales tax will be added to your bill.
Do you charge a travel fee?
Each event is accessed differently depending on the distance from our location in Aiken, South Carolina, and may be taxed at 7 percent.
How do I make a reservation?
When do I need to decide on a final guest count? What happens if that number goes up or down shortly before or the day of the event?
We require your final guest count 10 days in advance of your event. This number will be used to establish ordering quantities for food, numbers of staff, etc. After this final number is given, we will make every effort to accommodate increases to your final count made within five business days of your event, but we cannot lower your final count for billing purposes after the first deadline.
Do you require a deposit?
We require a 50 percent deposit to secure any event. Payment in full is due 5 days prior to the event. If your event is cancelled:
• 30 or more days prior to the event date, the full deposit is refunded
• 15 to 29 days prior, half of the deposit is refunded
• 4 to 14 days prior, the full deposit is retained by The Willcox
• 3 days or less prior to the event, the full amount of the event is retained/owed to The Willcox
When do I need to reserve a date on your calendar?
As soon as you have a specific date in mind, contact us to reserve that date on our calendar. Some events are booked more than a year in advance.
What form of payment do you accept?
We accept cash, credit cards, cashier’s checks, and in-state checks. Payment by check must be made 10 business days before your event and payable to The Willcox. A $35 charge is applied to all returned checks.
What about permits, insurance and parking?
Clients are responsible for all permits and insurance requirements for their event location. In addition, they must provide written permission for The Willcox to park at their event site. If for any reason The Food Truck can’t park at the event, The Willcox will retain payment in full.
Where can The Food Truck park?
The truck is allowed on private property with written permission; on public streets at least 200 feet from a food establishment and 500 feet from schools (unless prior written permission has been granted). Our clearance requirements are:
• Length: 26 feet
• Height: 16 feet
• Width: 8 feet
• Weight: 15,000 pounds
We cannot approach hills with a 15 percent grade or higher.