COVID-19

The comfort, well-being and safety of our guests has always been our top priority. In addition to the strict local, state and federa" />

Guest Care Guidelines

The comfort, well-being and safety of our guests has always been our top priority. In addition to the strict local, state and federal guidelines within our industry, we are closely monitoring the Centers for Disease Control and Prevention (CDC) statements regarding the coronavirus.

In addition to these guidelines, we would like to share our enhanced guest care options and protocols that we continue to make available and implement for your safety and personal comfort while our guest.

To Our Guests:

We kindly request that if you have a cold, a sniffle, a cough, fever or are feeling unwell, please stay home.
The state of South Carolina has lifted the mask mandate for those who are vaccinated. They are no longer required in The Willcox, but should you request a mask to wear, we do have them available for your comfort.
We are pleased to provide our guests with our luxurious room amenities and daily housekeeping and turndown services. Please let our guest services team know if you would prefer, we remove guest amenities or wish to not have housekeeping in your room.
It is our pleasure to continue to provide hand sanitizer stations throughout the hotel.
Medical grade HEPA H13 air purifiers are used throughout the hotel
REME HALO has been installed in the HVAC systems of all public areas. The HALO-LEDTM is the industry’s first LED in-duct, whole building air purification system that is both mercury free and zero ozone compliant. The HALO-LEDTM proactively treats every cubic inch of air conditioned space, reducing airborne and surface contaminants.

Our Employees

All employees must sign a declaration form confirming they have and will continue to follow the personal guidelines to stop the spread of coronavirus.
All employees are trained using the Servsafe Covid19 training and resource certificate program administered by the U.S. National Restaurant Association.
All employees have their temperature taken and recorded prior to starting work each day to ensure employees are fever free.
We have enforced a no-handshake and no-hug policy when greeting each other and our guests.

Housekeeping

High touch point areas throughout the public areas in the hotel, restaurant and spa are being sanitized at regular intervals throughout the day.
Covered garbage cans with foot pedals to open are spread throughout the public areas for guests to discard their tissues and other items they’ve touched and wish to discard.
Prior to check-in, each guest room is thoroughly cleaned and sanitized. Touchpoint sanitation includes but is not limited to: door handles, head boards, desks, tables, chairs, lamps, light switches, thermostats, drapery pull handles, mini-fridges, room collateral, telephone and keypad, television remote control, alarm clock, trash receptacle touch points, umbrella handle, iron handle, ironing board, hangers, luggage rack, towel rails, makeup mirror and switch, faucet and toilet handles for use against emerging viral pathogens.
We use the MondoVap 2400 Vapor Steam cleaner and disinfectant in all areas of the hotel and as our green alternative for guests who prefer chemical free cleaning and disinfecting.
LEDTM is the industry’s first LED in-duct, whole building air purification system that is both mercury free and zero ozone compliant. The HALO-LEDTM proactively treats every cubic inch of air conditioned space, reducing airborne and surface contaminants.
Housekeeping carts are disinfected several times throughout the day.
Cleaning products used are approved by the U.S. Environmental Protection Agency (EPA)
Medical grade HEPA H13 air purifiers are used throughout the hotel
REME HALO has been installed in the HVAC systems of all public areas. The HALO-LEDTM is the industry’s first LED in-duct, whole building air purification system that is both mercury free and zero ozone compliant. The HALO-LEDTM proactively treats every cubic inch of air conditioned space, reducing airborne and surface contaminants.

The Restaurant

The Willcox is a proud participant in the Palmetto Priority program, a formal commitment made by SC restaurateurs to provide a clean and safe environment for our staff and guests through extensive precautions to prevent the spread of Covid-19.
Our restaurant is open for socially distanced outdoor and indoor dining.
All dining menus are single use.
Each shift has a designated employee overseeing safety and sanitation. They are responsible for observing and ensuring that hand washing is done appropriately, and sanitation of dining room areas, restrooms, lobbies, doors, and other high-contact areas is done regularly and consistently (minimum of hourly).
Our Chef is ServSafe certified as are all the managers in the kitchen, in the areas of food safety and restaurant sanitation. Our Chef ensures his team maintains rigorous ServSafe operational practices, which include proper hand-washing and safe practices for wearing gloves.
Sanitizer buckets have been set up at each food preparation station and are being changed multiple times during shifts according to recommended guidelines.
We work with some of the best food suppliers in the country who are proactively following CDC guidelines and aligning themselves with current best practices some of which include having drivers wear gloves that are changed with each delivery and doing health checks on drivers before deliveries.
Our kitchen proudly submits to voluntary DHEC Retail Food Covid-19 Safety Checks.

Grocery & Takeaway

Restaurant orders and payment are taken over the phone. Guest can choose from curbside pick-up and no-contact curbside pick-up.
Our takeaway menus are single use.

Salon & Spa

Our therapists are certified with Dermalogica’s Covid-19 Clean Touch certification
Our hair stylists are certified in Barbicide’s Covid-19 program
Therapists wash and sanitize their hands prior to service and wear a mask and/or face shield during service.
A 30-minute gap between therapists’ appointments will be scheduled to allow adequate times to sanitize rooms and limit the number of guests in the Zen room at one time.
Testers have been taken off the shelves and are available upon request.
Our printed spa menus are single use only.