We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus. Our industry is regulated by strict local, state and federal guidelines. In addition to these guidelines, we have put the following steps in place in an effort to best take care of our team and our guests health and well-being. We will continue to adjust our behavior and operation as the situation evolves.
OUR GUESTS
- We kindly request that if you have traveled through an airport in the last two weeks, have a cold, a sniffle, a cough, fever or are feeling unwell, please stay home. We are waiving all cancellation fees during this time of heightened personal responsibility
EMPLOYEES
- We are taking the temperature of our employees prior to work to ensure they don’t have a fever and we are insisting employees with cold or flu like symptoms not come to work.
- We have trained our staff on cough etiquette and proper handwashing procedures and require they wash and moisturize their hands every hour to keep their hands clean and healthy.
- We reinforce training and the steps we are taking to prevent the spread of the coronavirus at daily meetings and on our communication boards which are prominently displayed in each department.
- We have enforced a no-handshake and no-hug policy when greeting each other and our guests.
HOTEL SPECIFIC
- We disinfect our reception desk, pen and pencil after every transaction
- We are thoroughly cleaning and disinfecting all hard surfaces including desks, keyboards, telephones, radios, room keys, mouse, mouse pads and cell phones.
- Our housekeepers are wearing a clean pair of gloves for each guest room they clean and are using safe practices to change their gloves after each room.
- Our housekeepers are performing touchpoint sanitizations with the cleaning of guest rooms that include but are not limited to – door handles, desk, table, chairs and lamp, light switches and thermostats, drapery pull handles, mini-bar, room collateral, telephone and keypad, remote control keypad and alarm clock, television, safety hatch and peephole, trash receptacle touch points, iron handle, hangers and luggage rack, towel rails, makeup mirror and switch, faucet and toilet handles.
- Housekeepers daily cleaning and evening turndown attendants are performing touchpoint sanitizations in all occupied rooms
- Public restrooms are being cleaned twice daily and touchpoint sanitations are being done at regular intervals throughout the day on door handles, sink faucets and toilet handles, soap dispenser handle and counter tops.
- Door handles, light switches, hand railings, elevator buttons, hard surfaces and other touchpoints throughout the hotel are being sanitized at regular intervals throughout the day.
- Housemen are wearing gloves when they’re assisting housekeeping in stripping beds and carrying linens.
- Housemen and valet are sanitizing their hands between guest interactions.
RESTAURANT
- Effective Wednesday, March 18th, our breakfast buffet will be replaced with a la carte room service delivery.
- Our Chef is ServSafe certified as are all the managers in the kitchen, in the areas of food safety and restaurant sanitation. Our Chef ensures his team maintains rigorous ServSafe operational practices, which include proper hand-washing and safe practices for wearing gloves.
- Sanitizer buckets have been set up at each food preparation station and are being changed multiple times during shifts.
- We work with some of the best food suppliers in the country, who are proactively following CDC guidelines and aligning themselves with current best practices some of which include having drivers wear gloves that are changed with each delivery and doing health checks on drivers before deliveries.
SALON & SPA
- For the safety of our therapists, we will take the temperature of all spa guests prior to providing service.
- We disinfect our spa reception desk, pen and pencils after every transaction and all door handles and hard surfaces are disinfected at regular intervals throughout the day.
- Guest checks are being presented in a glass. The pen and glass are being cleaned after each transaction
- We sterilize our hairbrushes and scissors, disinfect hair stations after each client and store our implements in Barbicide.
- Massage table linens are changed between guests and all supplies used for waxing, facials and massage are sanitized between guests.
- Spa restrooms and locker rooms are being cleaned twice daily and touchpoint sanitations are being done at regular intervals throughout the day on door handles, sink faucets and toilet handles, soap dispenser handle and counter tops.
Please note that these steps are in addition to local, state and federal guidelines already in place within our industry.
