Category: Guest Care Guidelines

Our commitment to your health and safety is a priority. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus. Our industry is regulated by strict local, state and federal guidelines.

In addition to these guidelines, we have put the following steps in place in an effort to best take care of our team and our guests health and well-being. We will continue to adjust our behavior and operation as the situation evolves.

TO OUR GUESTS

• We kindly request that if you have traveled through an airport in the last two weeks, have a cold, a sniffle, a cough, fever or are feeling unwell, please stay home. We are waiving all cancellation fees during this time of heightened personal responsibility. 
• All hotel guests are required to complete a health declaration form prior to checking in. 
• All guests to The Willcox must wear a face mask upon entering, checking-in and while moving through all indoor public areas of the hotel. Face masks can be removed once seated to dine and during specified spa services.
• We are providing more room between gathering areas in the lobbies, living rooms and dining rooms. We kindly ask that guests abide by social distancing recommendations, wave hello to friends from a distance and respect others’ personal space at all times.
• Many of the amenities typically found in our guestrooms have been removed to provide a more personal and safe experience for all guests. It will be our pleasure to set up prior to your arrival or deliver to your room, the following fresh and sanitized items: coffee machine and coffee set up, bath robes, water glasses, wine glasses, ice bucket, Bible, sewing kit, and yoga mat, and sewing kit. 
• Hotel guests will be given the option for housekeeping service during their stay. For guests who prefer housekeepers do not enter their rooms during their stay, we will pick up trash and deliver additional linens, towels, and amenities in plastic bags upon request.

OUR EMPLOYEES

• All employees returning to work must be able to sign a declaration form confirming they have and will continue to follow the personal guidelines to stop the spread of coronavirus.
• Prior to returning to work, all employees go through a thorough Covid-19 training program which includes training on new protocols at work and personal hygiene requirements.
• We reinforce training and the steps we are taking to prevent the spread of the coronavirus at daily meetings and on our communication boards which are prominently displayed in each department.
• All employees have completed the ServSafe Takeout, Delivery, and Reopening Guidance: COVID-19 precautions programs.
• Employees with cold or flu like symptoms are required to stay home.
• All employees have their temperature taken and recorded prior to starting work each day. Employees with a temperature of 100 or greater are sent home.
• We have enforced a no-handshake and no-hug policy when greeting each other and our guests.
• All employees are trained on enhanced cleaning and sanitizing practices specific to their departments that include but are not limited to disinfecting surfaces, pens and keys between each guests use and frequent cleaning of work spaces including desks, keyboards, telephones, radios, keys, mouse, mouse pads and cell phones. 

HOUSEKEEPING

• High touch point areas throughout the public areas in the hotel, restaurant and spa are being sanitized at regular intervals throughout the day. 
• Covered garbage cans with foot pedals to open are spread throughout the public areas for guests to discard their tissues and other items they’ve touched and wish to discard.
• Houseman are wearing gloves when they’re assisting housekeeping in stripping beds and carrying linens. Houseman are sanitizing their hands between guest interactions.
• Our housekeepers are wearing masks and a clean pair of gloves for each guest room they clean and sanitize. All housekeepers are using safe practices to change their gloves after they clean each room. 
• Prior to check-in, each guest room is thoroughly cleaned and sanitized. Touchpoint sanitation includes, but is not limited to: door handles, head boards, desks, tables, chairs, lamps, light switches, thermostats, drapery pull handles, mini-fridges, room collateral, telephone and keypad, television remote control, alarm clock, trash receptacle touch points, umbrella handle, iron handle, ironing board, hangers, luggage rack, towel rails, makeup mirror and switch, faucet and toilet handles.
• Stayover service is available for guests. No contact delivery of linens, towels and bath amenities are available for guests who prefer to not have stay-over service. 
• Housekeeping carts are disinfected several times throughout the day.
• Cleaning products used are approved by the U.S. Environmental Protection Agency (EPA) for use against emerging viral pathogens.
• UV light is used to enhance sanitation in all areas of the hotel including but not limited to antique furniture, fabric, carpet and draperies.
• An electrostatic misting machine with hospital grade disinfectant will be used to sanitize guest rooms after guests check-out and all public areas each evening (anticipated arrival June 12th)
• We use the MondoVap 2400 Vapor Steam cleaner and disinfectant in all areas of the hotel and as our green alternative for guests who prefer chemical free cleaning and disinfecting.

THE RESTAURANT 

• The Willcox is a proud participant in the Palmetto Priority program, a formal commitment made by SC restaurateurs to provide a clean and safe environment for our staff and guests through extensive precautions to prevent the spread of COVID-19.
• Our restaurant is open for socially distanced outdoor and indoor dining.
• Managers, servers, hosts and bartenders wear masks.
• Restaurant patrons arriving with masks will be given an envelope to safely store their mask while dining.
• All dining menus are single use. Each menu is also available by scanning our QR codes on your personal device for no-contact menus.
• Table cloths are changed after each customer. Condiments, silverware, flatware, glassware, and other traditional tabletop items are provided upon request, sanitized between guests, and left off tables when unoccupied.
• Guest checks are being presented with the pen wrapped in a sanitary wipe.
• Each shift has a designated employee overseeing safety and sanitation. They are responsible for observing and ensuring that hand washing is done appropriately, and sanitation of dining room areas, restrooms, lobbies, doors, and other high-contact areas is done regularly and consistently (minimum of hourly).
• Our Chef is ServSafe certified as are all the managers in the kitchen, in the areas of food safety and restaurant sanitation. Our Chef ensures his team maintains rigorous ServSafe operational practices, which include proper hand-washing and safe practices for wearing gloves. 
• Sanitizer buckets have been set up at each food preparation station and are being changed multiple times during shifts according to recommended guidelines.
• We work with some of the best food suppliers in the country who are proactively following CDC guidelines and aligning themselves with current best practices some of which include having drivers wear gloves that are changed with each delivery and doing health checks on drivers before deliveries. 
• Our kitchen proudly submits to voluntary DHEC Retail Food Covid-19 Safety Checks.

GROCERY MARKET & RESTAURANT TAKEAWAY 

• Restaurant orders and payment are taken over the phone. Guest can choose from curbside pick-up, non-contact curbside pick-up or non-contact delivery 
• Curbside pick-up – If there is no one in the front seat, the order is placed through the guest window on the seat. If there is someone in the passenger seat, the order is placed in the back seat through the window. We will also put the order in a guest’s trunk if preferred. This service allows distance and does not require our staff to touch the car. Hands are sanitized and gloves are worn by our staff and changed between each transaction.
• No Contact curbside pick-up – A six-foot table is set up by our pool gate where the take-away items will be waiting for the guest to pick up. Our staff watch the items on the table to ensure their safety until the guest arrives. Hands are sanitized and gloves are worn by our staff and changed between each transaction.
• No Contact deliveries – We will call as we’re pulling up and put the delivery outside the front door and wait in the car until we see the guest has retrieved their food. Hands are sanitized and gloves are worn by our staff and changed between each transaction.
• Our takeaway menus are single use. 

SALON & SPA

• Our therapists are certified with Dermalogica’s Covid-19 Clean Touch certification
• Our hair stylists are certified in Barbicide’s Covid-19 program
• Like all employees, spa therapists must complete a health declaration form and have their temperature checked prior to being permitted to work
• Therapists wash and sanitize their hands prior to service, wear a clean disposable apron for each service, and wear a mask and/or face shield during service.
• All clients must have their temperature taken and complete a health declaration prior to service.
• Limited contact and no contact check-in and check-out available for clients.
• It is recommended that spa clients wear a mask for their safety.
• A 30-minute gap between therapists’ appointments will be scheduled to allow adequate times to sanitize rooms and limit the number of guests in the Zen room at one time.
• Hair and nail clients will go directly to the salon to assist in keeping clients comfortably distanced.
• Magazines and blankets are available upon request. Neither will be left out.
• Testers have been taken off the shelves and are available upon request.
• Our printed spa menus are single use. No contact spa menus are also available by scanning our Spa Menu QR code on guests’ personal devices.
• We have adapted our cancellation policy during this time of heightened personal responsibility. If a guest is feeling unwell, they can cancel their appointment four hours prior to service without penalty.

 

Please note that these steps are in addition to local, state and federal guidelines already in place to guarantee a safe lodging, dining and spa experience.

Our commitment to your health and safety is a priority. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus. Our industry is regulated by strict local, state and federal guidelines. In addition to these guidelines, we have put the following steps in place in an effort to best take care of our team and our guests health and well-being. We will continue to adjust our behavior and operation as the situation evolves.

TO OUR GUESTS

• We kindly request that if you have traveled through an airport in the last two weeks, have a cold, a sniffle, a cough, fever or are feeling unwell, please stay home. We are waiving all cancellation fees during this time of heightened personal responsibility. 
• All hotel guests are required to complete a health declaration form prior to checking in. 
• We are providing more room between gathering areas in the lobbies, living rooms and dining rooms. We kindly ask that guests abide by social distancing recommendations, wave hello to friends from a distance and respect others’ personal space at all times.
• Many of the amenities typically found in our guestrooms have been removed to provide a more personal and safe experience for all guests. It will be our pleasure to set up prior to your arrival or deliver to your room, the following fresh and sanitized items: coffee machine and coffee set up, bath robes, water glasses, wine glasses, ice bucket, Bible, sewing kit, and yoga mat, and sewing kit. 
• Hotel guests will be given the option for housekeeping service during their stay. For guests who prefer housekeepers do not enter their rooms during their stay, we will pick up trash and deliver additional linens, towels, and amenities in plastic bags upon request.

OUR EMPLOYEES

• All employees returning to work must be able to sign a declaration form confirming they have and will continue to follow the personal guidelines to stop the spread of coronavirus.
• Prior to returning to work, all employees go through a thorough Covid-19 training program which includes training on new protocols at work and personal hygiene requirements.
• We reinforce training and the steps we are taking to prevent the spread of the coronavirus at daily meetings and on our communication boards which are prominently displayed in each department.
• All employees are certified in the ServSafe Takeout and Delivery: Covid-19 precautions program.
• Employees with cold or flu like symptoms are required to stay home.
• All employees have their temperature taken and recorded prior to starting work each day. Employees with a temperature of 100 or greater are sent home.
• We have enforced a no-handshake and no-hug policy when greeting each other and our guests.
• All employees are trained on enhanced cleaning and sanitizing practices specific to their departments that include but are not limited to disinfecting surfaces, pens and keys between each guests use and frequent cleaning of work spaces including desks, keyboards, telephones, radios, keys, mouse, mouse pads and cell phones. 

HOUSEKEEPING

• High touch point areas throughout the public areas in the hotel, restaurant and spa are being sanitized at regular intervals throughout the day. 
• Covered garbage cans with foot pedals to open are spread throughout the public areas for guests to discard their tissues and other items they’ve touched and wish to discard.
• Houseman are wearing gloves when they’re assisting housekeeping in stripping beds and carrying linens. Houseman are sanitizing their hands between guest interactions.
• Our housekeepers are wearing masks and a clean pair of gloves for each guest room they clean and sanitize. All housekeepers are using safe practices to change their gloves after they clean each room. 
• Prior to check-in, each guest room is thoroughly cleaned and sanitized. Touchpoint sanitation includes, but is not limited to: door handles, head boards, desks, tables, chairs, lamps, light switches, thermostats, drapery pull handles, mini-fridges, room collateral, telephone and keypad, television remote control, alarm clock, trash receptacle touch points, umbrella handle, iron handle, ironing board, hangers, luggage rack, towel rails, makeup mirror and switch, faucet and toilet handles.
• Stayover service is available for guests. No contact delivery of linens, towels and bath amenities are available for guests who prefer to not have stay-over service. 
• Housekeeping carts are disinfected several times throughout the day.
• Cleaning products used are approved by the U.S. Environmental Protection Agency (EPA) for use against emerging viral pathogens.
• UV light is used to enhance sanitation in all areas of the hotel including but not limited to antique furniture, fabric, carpet and draperies.
• An electrostatic misting machine with hospital grade disinfectant will be used to sanitize guest rooms after guests check-out and all public areas each evening (anticipated arrival June 12th)

THE RESTAURANT 

• Our restaurant is open for socially distanced outdoor and indoor dining.
• Servers, hosts and bartenders wear masks.
• Restaurant patrons arriving with masks will be given an envelope to safely store their mask while dining.
• All dining menus are single use. Each menu is also available by scanning our QR codes on your personal device for no-contact menus.
• Table cloths are changed after each customer. Salt and pepper shakers are sanitized between guests and delivery of sugar, condiment jars and honey are delivered in single serving sizes upon guest request.
• Guest checks are being presented with the pen wrapped in a sanitary wipe.
• Our Chef is ServSafe certified as are all the managers in the kitchen, in the areas of food safety and restaurant sanitation. Our Chef ensures his team maintains rigorous ServSafe operational practices, which include proper hand-washing and safe practices for wearing gloves. 
• Sanitizer buckets have been set up at each food preparation station and are being changed multiple times during shifts according to recommended guidelines.
• We work with some of the best food suppliers in the country who are proactively following CDC guidelines and aligning themselves with current best practices some of which include having drivers wear gloves that are changed with each delivery and doing health checks on drivers before deliveries. 
• Our kitchen proudly submits to voluntary DHEC Retail Food Covid-19 Safety Checks.

GROCERY MARKET & RESTAURANT TAKEAWAY 

• Restaurant orders and payment are taken over the phone. Guest can choose from curbside pick-up, non-contact curbside pick-up or non-contact delivery 
• Curbside pick-up – If there is no one in the front seat, the order is placed through the guest window on the seat. If there is a driver in the passenger seat, the order is placed in the back seat through the window. We will also put the order in a guest’s trunk if preferred. This service allows distance and does not require our staff to touch the car. Hands are sanitized and gloves are worn by our staff and changed between each transaction.
• No Contact curbside pick-up – A six-foot table is set up by our pool gate where the take-away items will be waiting for the guest to pick up. Our staff watch the items on the table to ensure their safety until the guest arrives. Hands are sanitized and gloves are worn by our staff and changed between each transaction.
• No Contact deliveries – We will call as we’re pulling up and put the delivery outside the front door and wait in the car until we see the guest has retrieved their food. Hands are sanitized and gloves are worn by our staff and changed between each transaction.
• Our takeaway menus are single use. 

SALON & SPA

• Our therapists are certified with Dermalogica’s Covid-19 Clean Touch certification
• Our hair stylists are certified in Barbicide’s Covid-19 program
• Like all employees, spa therapists must complete a health declaration form and have their temperature checked prior to being permitted to work
• Therapists wash and sanitize their hands prior to service, wear a clean disposable apron for each service, and wear a mask and/or face shield during service.
• All clients must have their temperature taken and complete a health declaration prior to service.
• Limited contact and no contact check-in and check-out available for clients.
• It is recommended that spa clients wear a mask for their safety.
• A 30-minute gap between therapists’ appointments will be scheduled to allow adequate times to sanitize rooms and limit the number of guests in the Zen room at one time.
• Hair and nail clients will go directly to the salon to assist in keeping clients comfortably distanced.
• Magazines and blankets are available upon request. Neither will be left out.
• Testers have been taken off the shelves and are available upon request.
• Our printed spa menus are single use. No contact spa menus are also available by scanning our Spa Menu QR code on guests’ personal devices.
• We have adapted our cancellation policy during this time of heightened personal responsibility. If a guest is feeling unwell, they can cancel their appointment four hours prior to service without penalty.

 

Please note that these steps are in addition to local, state and federal guidelines already in place to guarantee a safe lodging, dining and spa experience.

Our commitment to your health and safety is a priority. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus. Our industry is regulated by strict local, state and federal guidelines. In addition to these guidelines, we have put the following steps in place in an effort to best take care of our team and our guests health and well-being. We will continue to adjust our behavior and operation as the situation evolves.

TO OUR GUESTS

• We kindly request that if you have traveled through an airport in the last two weeks, have a cold, a sniffle, a cough, fever or are feeling unwell, please stay home. We are waiving all cancellation fees during this time of heightened personal responsibility. 
• All hotel guests are required to complete a health declaration form prior to checking in. 
• We are providing more room between gathering areas in the lobbies, living rooms and dining rooms. We kindly ask that guests abide by social distancing recommendations, wave hello to friends from a distance and respect others’ personal space at all times.
• Many of the amenities typically found in our guestrooms have been removed to provide a more personal and safe experience for all guests. It will be our pleasure to set up prior to your arrival or deliver to your room, the following fresh and sanitized items: coffee machine and coffee set up, bath robes, water glasses, wine glasses, ice bucket, bible, sewing kit, and yoga mat. 

OUR EMPLOYEES

• All employees returning to work must be able to sign a declaration form confirming they have and will continue to follow the personal guidelines to stop the spread of coronavirus.
• Prior to returning to work, all employees go through a thorough Covid-19 training program which includes training on new protocols at work and personal hygiene requirements.
• We reinforce training and the steps we are taking to prevent the spread of the coronavirus at daily meetings and on our communication boards which are prominently displayed in each department.
• All employees are certified in the ServSafe Takeout and Delivery: Covid-19 precautions program.
• Employees with cold or flu like symptoms are required to stay home.
• All employees have their temperature taken and recorded prior to starting work each day. Employees with a temperature of 100 or greater are sent home.
• We have enforced a no-handshake and no-hug policy when greeting each other and our guests.
• All employees are trained on enhanced cleaning and sanitizing practices specific to their departments that include but are not limited to disinfecting surfaces, pens and keys between each guests use and frequent cleaning of work spaces including desks, keyboards, telephones, radios, keys, mouse, mouse pads and cell phones. 

HOUSEKEEPING

• High touch point areas throughout the public areas in the hotel, restaurant and spa are being sanitized at regular intervals throughout the day. 
• Covered garbage cans with foot pedals to open are spread throughout the public areas for guests to discard their tissues and other items they’ve touched and wish to discard.
• Houseman are wearing gloves when they’re assisting housekeeping in stripping beds and carrying linens. Houseman are sanitizing their hands between guest interactions.
• Our housekeepers are wearing masks and a clean pair of gloves for each guest room they clean and sanitize. All housekeepers are using safe practices to change their gloves after they clean each room. 
• Prior to check-in, each guest room is thoroughly cleaned and sanitized. Touchpoint sanitation includes but is not limited to: door handles, head boards, desks, tables, chairs, lamps, light switches, thermostats, drapery pull handles, mini-fridges, room collateral, telephone and keypad, television remote control, alarm clock, trash receptacle touch points, umbrella handle, iron handle, ironing board, hangers, luggage rack, towel rails, makeup mirror and switch, faucet and toilet handles.
• Stayover service is available for guests. No contact delivery of linens, towels and bath amenities are available for guests who prefer to not have stay-over service. 
• Housekeeping carts are disinfected several times throughout the day.
• Cleaning products used are approved by the U.S. Environmental Protection Agency (EPA) for use against emerging viral pathogens.
• UV light is used to enhance sanitation in all areas of the hotel including but not limited to antique furniture, fabric, carpet and draperies.
• An electrostatic misting machine with hospital grade disinfectant will be used to sanitize guest rooms after guests check-out and all public areas each evening (anticipated arrival June 12th)

THE RESTAURANT 

• Our restaurant is open for socially distanced outdoor and indoor dining.
• Servers, hosts and bartenders wear masks.
• Restaurant patrons arriving with masks will be given an envelope to safely store their mask while dining.
• All dining menus are single use. 
• Table cloths are changed after each customer. Salt and pepper shakers are sanitized between guests and delivery of sugar, condiment jars and honey are delivered in single serving sizes upon guest request.
• Guest checks are being presented in a glass. The pen and glass are being cleaned after each transaction.
• Our Chef is ServSafe certified as are all the managers in the kitchen, in the areas of food safety and restaurant sanitation. Our Chef ensures his team maintains rigorous ServSafe operational practices, which include proper hand-washing and safe practices for wearing gloves. 
• Sanitizer buckets have been set up at each food preparation station and are being changed multiple times during shifts according to recommended guidelines.
• We work with some of the best food suppliers in the country who are proactively following CDC guidelines and aligning themselves with current best practices some of which include having drivers wear gloves that are changed with each delivery and doing health checks on drivers before deliveries. 
• Our kitchen proudly submits to voluntary DHEC Retail Food Covid-19 Safety Checks.

GROCERY MARKET & RESTAURANT TAKEAWAY 

• Restaurant orders and payment are taken over the phone. Guest can choose from curbside pick-up, non-contact curbside pick-up or non-contact delivery 
• Curbside pick-up – If there is no one in the front seat, the order is placed through the guest window on the seat. If there is a driver in the passenger seat, the order is placed in the back seat through the window. We will also put the order in a guest’s trunk if preferred. This service allows distance and does not require our staff to touch the car. Hands are sanitized and gloves are worn by our staff and changed between each transaction.
• No Contact curbside pick-up – A six-foot table is set up by our pool gate where the take-away items will be waiting for the guest to pick up. Our staff watch the items on the table to ensure their safety until the guest arrives. Hands are sanitized and gloves are worn by our staff and changed between each transaction.
• No Contact deliveries – We will call as we’re pulling up and put the delivery outside the front door and wait in the car until we see the guest has retrieved their food. Hands are sanitized and gloves are worn by our staff and changed between each transaction.
• Our takeaway menus are single use. 

 

Please note that these steps are in addition to local, state and federal guidelines already in place to guarantee a safe lodging, dining and spa experience.

These are extraordinarily challenging times, and we want to thank you for your support of The Willcox. The safety and well-being of our loyal guests, team members, and community is paramount. In an effort to stop the spread of the coronavirus and in accordance with national and state guidelines, we have temporarily closed areas of our business and adapted others to provide for the changing needs of our community.

We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus. Our industry is regulated by strict local, state and federal guidelines. In addition to these guidelines, we have put the following steps in place in an effort to best take care of our team and our guests health and well-being. We will continue to adjust our behavior and operation as the situation evolves.

FRONT OF HOUSE TEAM

• We have a limited number of employees at this time.
• In response to the challenges presented by COVID- 19 ServSafe has developed additional training courses – ServSafe Food Handler and SerSafe Takeout and Delivery: COVID-19 Precautions. All staff and delivery helpers are certified.
• We are taking the temperature of our employees prior to work to ensure they don’t have a fever and we are insisting employees with cold or flu like symptoms not come to work.
• We have trained our staff on cough etiquette and proper handwashing procedures and require they wash and moisturize their hands every hour to keep their hands clean and healthy.
• There is no physical contact between our staff and guests. We have enforced a strict social distancing policy.
• We reinforce training and the steps we are taking to prevent the spread of the coronavirus at daily meetings and on our communication boards which are prominently displayed in each department.

 

KITCHEN TEAM

• All kitchen staff wear masks when working in the kitchen. They do not take the masks on and off but keep them on throughout their work.
• Our Chef is ServSafe certified as are all the managers in the kitchen, in the areas of food safety and restaurant sanitation. Our Chef ensures his team maintains rigorous ServSafe operational practices, which include proper hand-washing and safe practices for wearing gloves.
• Sanitizer buckets have been set up at each food preparation station and are being changed multiple times during shifts according to recommended guidelines.
• We work with some of the best food suppliers in the country, who are proactively following CDC guidelines and aligning themselves with current best practices some of which include having drivers wear gloves that are changed with each delivery and doing health checks on drivers before deliveries.

 

MARKET & RESTAURANT TAKE-AWAY SERVICE

• Restaurant orders and payment are taken over the phone. Guest can choose from curbside pick-up, non-contact curbside pick-up or non-contact delivery
• Curbside Pickup – If there is no one in the front seat, the order is placed through the guest window on the seat. If there is a driver in the passenger seat, the order is placed in the back seat through the window. We will also put the order in a guest’s trunk if preferred. This service allows distance and does not require our staff to touch the car. Face shields or masks are work by our staff and hands are sanitized before and after each transaction.
• Non-Contact Curbside Pickup – Three numbered tables are set up six feet apart in front of the hotel. When guests arrive they call or ring the door bell where they will be instructed as to what table their meal will be delivered to. Our staff wear face shields or masks to deliver the meal onto a table surface that’s been sanitized. Guests pick up their food, return to their car and our staff sanitizes the table and wash their hands again.
• Non-Contact deliveries – We will call as we’re pulling up and put the delivery outside the front door and wait in the car until we see the guest has retrieved their food. Masks or face shields are worn by our staff, and hands are sanitized between each transaction. Once driver returns to hotel, their car door handles and interior touchpoints are sanitized.

 

ACCOMMODATIONS

• Accommodations are available for medical professionals and people needing to self-isolate for 15 days or longer.
• Contact-less check-in and check-out procedures.
• Contactless meal service can be delivered daily
• Dishes, drinking glasses, cups and eating utensils are washed in a commercial dishwasher.
• All common areas are closed to the public. This includes the restaurant, pool, gym, salon and spa.
• Fresh linens and amenities are available upon request and will be placed outside the door. Used linens and trash are to be put in sealed bags and placed outside the door.
• Housekeeping carts are disinfected several times throughout the day.
• Our housekeepers wear masks and a clean pair of gloves for each guest room they clean and are using safe practices to change their gloves after each room.
• Our housekeepers are performing touchpoint sanitizations with the cleaning of guest rooms that include but are not limited to – door handles, desk, table, chairs and lamp, light switches and thermostats, drapery pull handles, mini-bar, room collateral, telephone and keypad, remote control keypad and alarm clock, television, safety hatch and peephole, trash receptacle touch points, iron handle, hangers and luggage rack, towel rails, makeup mirror and switch, faucet and toilet handles.
• Rooms are cleaned with products approved by the U.S. Environmental Protection Agency (EPA) for use against emerging viral pathogens. Disinfectants are applied during routine cleaning of guest rooms. Disinfectants are left to sit on surfaces for several minutes in order to work.
• Everything on the bed is carefully removed, washed and cleaned between guests including bed skirts, blankets and duvets. All linens are disinfected when washed.
• Note: there’s a difference between cleaning and disinfecting. Disinfecting must be done to remove pathogens.
  • Cleaning refers to the removal of dirt and impurities, including germs, from surfaces. Cleaning alone does not kill germs. But by removing the germs, it decreases their number and therefore any risk of spreading infection.
  • Disinfecting works by using chemicals, for example EPA-registered disinfectants, to kill germs on surfaces. This process does not necessarily clean dirty surfaces or remove germs. But killing germs remaining on a surface after cleaning further reduces any risk of spreading infection.

 

PROCEDURES FOR HANDLING PACKAGES

• Staff wash their hands with soap and water for at least 20 seconds after signing for a package or use disinfectant wipes or spray when using stylus pens.
• Boxes are opened very carefully. Contents are wiped down and placed on a sanitized surface.
• Packaging is carefully disposed of immediately, surfaces sanitized and hands are washed again.

 

Please note that these steps are in addition to local, state and federal guidelines already in place within our industry.

We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization statements regarding the coronavirus. Our industry is regulated by strict local, state and federal guidelines. In addition to these guidelines, we have put the following steps in place in an effort to best take care of our team and our guests health and well-being. We will continue to adjust our behavior and operation as the situation evolves.

OUR GUESTS

• We kindly request that if you have traveled through an airport in the last two weeks, have a cold, a sniffle, a cough, fever or are feeling unwell, please stay home. We are waiving all cancellation fees during this time of heightened personal responsibility

 

EMPLOYEES

• We are taking the temperature of our employees prior to work to ensure they don’t have a fever and we are insisting employees with cold or flu like symptoms not come to work.
• We have trained our staff on cough etiquette and proper handwashing procedures and require they wash and moisturize their hands every hour to keep their hands clean and healthy.
• We reinforce training and the steps we are taking to prevent the spread of the coronavirus at daily meetings and on our communication boards which are prominently displayed in each department.
• We have enforced a no-handshake and no-hug policy when greeting each other and our guests.

 

HOTEL SPECIFIC

• We disinfect our reception desk, pen and pencil after every transaction
• We are thoroughly cleaning and disinfecting all hard surfaces including desks, keyboards, telephones, radios, room keys, mouse, mouse pads and cell phones.
• Our housekeepers are wearing a clean pair of gloves for each guest room they clean and are using safe practices to change their gloves after each room.
• Our housekeepers are performing touchpoint sanitizations with the cleaning of guest rooms that include but are not limited to – door handles, desk, table, chairs and lamp, light switches and thermostats, drapery pull handles, mini-bar, room collateral, telephone and keypad, remote control keypad and alarm clock, television, safety hatch and peephole, trash receptacle touch points, iron handle, hangers and luggage rack, towel rails, makeup mirror and switch, faucet and toilet handles.
• Housekeepers daily cleaning and evening turndown attendants are performing touchpoint sanitizations in all occupied rooms
• Public restrooms are being cleaned twice daily and touchpoint sanitations are being done at regular intervals throughout the day on door handles, sink faucets and toilet handles, soap dispenser handle and counter tops.
• Door handles, light switches, hand railings, elevator buttons, hard surfaces and other touchpoints throughout the hotel are being sanitized at regular intervals throughout the day.
• Housemen are wearing gloves when they’re assisting housekeeping in stripping beds and carrying linens.
• Housemen and valet are sanitizing their hands between guest interactions.

 

RESTAURANT

• Effective Wednesday, March 18th, our breakfast buffet will be replaced with a la carte room service delivery.
• Our Chef is ServSafe certified as are all the managers in the kitchen, in the areas of food safety and restaurant sanitation. Our Chef ensures his team maintains rigorous ServSafe operational practices, which include proper hand-washing and safe practices for wearing gloves.
• Sanitizer buckets have been set up at each food preparation station and are being changed multiple times during shifts.
• We work with some of the best food suppliers in the country, who are proactively following CDC guidelines and aligning themselves with current best practices some of which include having drivers wear gloves that are changed with each delivery and doing health checks on drivers before deliveries.

 

SALON & SPA

• For the safety of our therapists, we will take the temperature of all spa guests prior to providing service.
• We disinfect our spa reception desk, pen and pencils after every transaction and all door handles and hard surfaces are disinfected at regular intervals throughout the day.
• Guest checks are being presented in a glass. The pen and glass are being cleaned after each transaction
• We sterilize our hairbrushes and scissors, disinfect hair stations after each client and store our implements in Barbicide.
• Massage table linens are changed between guests and all supplies used for waxing, facials and massage are sanitized between guests.
• Spa restrooms and locker rooms are being cleaned twice daily and touchpoint sanitations are being done at regular intervals throughout the day on door handles, sink faucets and toilet handles, soap dispenser handle and counter tops.

 

Please note that these steps are in addition to local, state and federal guidelines already in place within our industry.